Special effects • film • television • theatre • Halloween props
SPOOKI is owned and operated by Tetra Scene of Crime International Limited (Company No. 10153096)
Thanks for shopping with SPOOKI. These terms explain how online orders, delivery, cancellations, returns and refunds work when you buy SPOOKI products from us. They are written for website purchases and are intended to be straightforward and easy to use.
At a glance
- Website orders are paid for at checkout — we do not use credit or 30‑day accounts for these purchases.
- Eligible consumer orders normally have a 14‑day change‑of‑mind cancellation right.
- Once a refund is approved and due, we process it within 2–3 working days, maximum 3 working days.
- Bespoke, personalised or certain hygiene‑sensitive items may not qualify for change‑of‑mind returns.
- Your legal rights are not affected if an item is faulty, damaged, incorrect or misdescribed.
Shopping with SPOOKI
These terms apply to orders placed through spooki.co.uk and to SPOOKI‑branded products sold directly by us online. In these terms, “SPOOKI”, “we”, “us” and “our” mean Tetra Scene of Crime International Limited, the company that owns and operates the SPOOKI brand.
If you are buying as a consumer, nothing in these terms removes or reduces any statutory rights that cannot legally be excluded.
Prices and payment
The price you pay is the price shown and confirmed at checkout, subject to correction of an obvious pricing error. Any VAT, delivery charge or other compulsory charge will be shown before you place your order.
Website purchases must be paid for in full using one of the payment methods offered at checkout. These website terms do not provide trade credit, 30‑day accounts or deferred‑payment arrangements.
Discount codes and promotions are subject to any conditions displayed with the offer and cannot normally be applied retrospectively after an order has been completed.
Orders and availability
When you place an order, you are offering to buy the products in your basket. Please check your items, quantities, delivery details and payment information before completing checkout.
We may decline or cancel an order before dispatch if an item is unavailable, payment is not authorised, there is an obvious pricing or description error, or a legal, export or carrier restriction prevents us from supplying it. If we cancel an order after payment, we will refund the amount due.
Adding an item to a basket does not reserve stock until the order has been accepted.
Delivery
Available delivery options, estimated times and charges will be shown at checkout where applicable. We will use reasonable efforts to dispatch and deliver within the timescale shown on the website or in your order confirmation.
Please provide a complete and accurate delivery address. If an order is returned or requires redelivery because the address supplied was incorrect or delivery could not reasonably be completed, we may charge reasonable additional delivery costs where permitted.
For consumer purchases, risk normally passes to you when the goods are delivered into your physical possession, or to a person you have identified to receive them, subject to any mandatory legal rules.
Cancelling before dispatch
If you need to cancel an order before it has been dispatched, email sales@tetrasoc.com as soon as possible and include your order number. If we can stop the order before dispatch, we will confirm the cancellation and process any refund due within 2–3 working days, maximum 3 working days.
If your order has already left us, it will normally need to be returned under the returns section below.
Change‑of‑mind returns
If you are a consumer buying eligible goods online, you normally have 14 days after the day you receive the goods to tell us that you wish to cancel the purchase without giving a reason.
After telling us you wish to cancel, you must return the goods within 14 days. Please contact sales@tetrasoc.com before sending anything back so we can provide the correct return instructions and returns address.
You may inspect an item only as far as reasonably necessary to establish its nature, characteristics and function, in broadly the same way you could inspect it in a shop. Where permitted by law, a deduction may be made if returned goods have been handled beyond what is reasonably necessary and their value has been reduced.
For a valid consumer change‑of‑mind cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Extra amounts paid for premium or express delivery are not normally refundable unless required by law.
Items that may not qualify for change‑of‑mind returns
Some products are excluded from the statutory change‑of‑mind cancellation right. Subject to applicable law, this may include:
- Products made to your specification, personalised, custom printed, custom labelled or otherwise genuinely bespoke.
- Sealed goods that are not suitable for return for health‑protection or hygiene reasons once the seal has been broken.
- Perishable products or goods liable to deteriorate or expire rapidly.
- Any other product or service for which a statutory cancellation exception applies.
These exclusions do not affect your rights if an item is faulty, damaged, incorrect, misdescribed or otherwise does not conform to the contract.
Faulty, damaged, incorrect or misdescribed items
If something arrives damaged, is faulty, is not what you ordered or is not as described, contact us promptly at sales@tetrasoc.com with your order number and, where useful, photographs showing the issue.
Where required by law, we will provide an appropriate remedy. Depending on the circumstances, this may be a refund, replacement or repair. Nothing in these terms limits the statutory remedies available to consumers.
Refunds — processed within 2–3 working days
Our refund commitment: once a refund is approved, due and the relevant refund point has been reached, we will authorise and process it within 2–3 working days and no later than 3 working days.
For a change‑of‑mind return, the refund point is when we receive the returned goods or, where the law requires it, when you provide satisfactory evidence that you have sent them back, whichever applies first. For an order cancelled before dispatch, it is when we confirm the cancellation. For a faulty, incorrect or damaged item, it is when we agree the refund is due or receive the returned item where a return is reasonably required.
Refunds are normally made to the original payment method. After we have processed the refund, your bank, card issuer, PayPal or other payment provider may take additional time to show the funds in your account. That additional banking time is outside our control.
If a partial refund or lawful deduction applies, we will explain the amount being refunded.
Return postage and packaging
For an ordinary change‑of‑mind return, you are responsible for the direct cost of returning the item unless we state otherwise. Please package returns securely and obtain proof of posting or use a tracked service where appropriate.
If an item is faulty, damaged on arrival, incorrect or misdescribed, we will provide or reimburse reasonable return arrangements where required by law.
Please do not return goods to an address unless we have provided or confirmed that returns address for your order.
Bespoke and personalised products
Some SPOOKI products may be made, printed, labelled, coloured, assembled or modified specifically for an individual order. Please carefully check any measurements, wording, artwork, quantities, colours and references you provide before production begins.
Where a product is genuinely made to your specification or clearly personalised, the statutory change‑of‑mind cancellation right may not apply. This does not affect your rights if the finished product is faulty, damaged or does not match the agreed specification.
SPOOKI props — product information and handmade variation
SPOOKI products are designed to create visual effects for film, television, theatre, photography, Halloween, display, prop use and other entertainment purposes. Products depicting simulated blood, wounds, organs, body parts, insects or similar effects are artificial props and do not contain real human or animal biological material unless a product description specifically states otherwise.
Many SPOOKI items are made, coloured, finished or assembled by hand. Small differences in colour, shade, shape, dimensions, pattern, surface finish, texture and positioning of blood or other effects are normal characteristics of handmade SFX props and are not necessarily defects.
Website photographs are representative. Actual appearance can vary slightly because of hand finishing, production batches, photographic lighting and screen settings.
SPOOKI safety and use disclaimer
Not food, medicine or medical equipment
SPOOKI props are not food and must not be eaten or ingested. Unless a product listing expressly says otherwise, they are not medicines, cosmetics, medical devices, forensic consumables or personal protective equipment. Props must not be placed inside the mouth, eyes or body.
Children and supervision
Unless an individual product states otherwise, SPOOKI special‑effects props are not toys and are not suitable for children under 8 years of age. Where products are used around children or young people, appropriate adult supervision must be provided. Some items may contain small parts that could present a choking hazard.
Cleaning before first use
Where appropriate, wash or wipe SPOOKI products before first use. Certain moulded items may retain a small amount of silicone release agent, mould‑release material or other manufacturing residue. A minor residue may be a normal result of the manufacturing process. Always follow any product‑specific cleaning, care or storage instructions.
Skin, fabrics and surfaces
Unless a product is specifically described as suitable for direct or prolonged skin contact, treat it as a prop or display item only. SPOOKI products may contain synthetic resin, silicone, rubber, plastics, pigments, dyes, artificial blood effects or similar materials.
Before placing an item on valuable costumes, fabrics, furniture, sets or other surfaces, check compatibility. Where staining, marking, colour transfer or surface damage is possible, test the product on a small inconspicuous area first.
Realistic appearance and professional productions
Some SPOOKI products are intentionally realistic and may depict simulated blood, injuries, organs, body parts, insects or other potentially disturbing subject matter. Customers are responsible for sensible use, display, transport and storage of these items.
For professional film, television, theatre, photographic or SFX use, the production company, prop department, SFX department or other competent person remains responsible for any required risk assessment and for deciding whether the product is suitable for the intended scene, performer, costume, set or location.
Any product‑specific warnings, instructions or restrictions apply in addition to this section. If a product‑specific safety instruction is more restrictive, follow that instruction.
International orders
Where international delivery is available, customers are responsible for checking whether products may lawfully be imported, possessed and used in the destination country. Import duties, taxes, customs charges and local clearance fees are normally the customer’s responsibility unless checkout specifically states otherwise.
We may refuse or cancel an international order if export controls, sanctions, carrier restrictions, end‑use concerns or other legal requirements prevent supply.
Our liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot legally be excluded.
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed.
If you buy SPOOKI products wholly or mainly for business, professional, production or organisational purposes, we are not responsible for business losses such as loss of profit, loss of business, loss of opportunity or production delay except where liability cannot lawfully be excluded.
Privacy and payment security
We use personal information to take and fulfil orders, administer payments, arrange delivery, provide customer service, prevent fraud and meet legal obligations. Please refer to the privacy information published on the relevant website for more detail.
Payments may be handled by third‑party payment providers. We do not control how long your bank or payment provider takes to display a refund after we have processed it.
Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, carrier failure, industrial action, fire, flood, war, civil disturbance, government restrictions, major systems failure or supply‑chain disruption.
If such an event means we cannot fulfil an order, we may cancel the affected item or order and will process any refund due in accordance with the refund section above.
Changes to these terms and governing law
We may update these website terms from time to time. The version that normally applies to your purchase is the version in force when you place your order, unless a change is required by law.
These terms and website purchases are governed by the law of England and Wales. Consumers may also have mandatory rights to bring proceedings in another part of the United Kingdom or another jurisdiction where applicable law provides that right.
Need help with an order, return or refund?
Email sales@tetrasoc.com with your order number. Contact us before returning anything so we can provide the correct returns address and process the return quickly.